Parking Enforcement Services, a division of the Wilson Group, grew from a need to effectively control parking for the private parking industry, particularly in open air carparks. Current control methods, including Council listing, bollards and chains, are often inadequate. Council Officers take time to respond; often allowing offending vehicles to leave without being issued an infringement notice. Chains and bollards are tiresome to collapse. This is where Parking Enforcement Services can often prove to be the ideal solution.
Parking Enforcement Services can tailor a solution for your car park whether it be one bay or a thousand. Parking Enforcement Services cover all aspects of private car parking enforcement, from supplying on-site parking inspectors to mobile wheel clamping teams. We currently manage the enforcement of over 5000 bays for clients ranging from small business owners to multi deck private car parks. Our mobile parking enforcement officers are thoroughly trained in customer service procedures, including conflict resolution, and in complianace with international wheel clamping codes of practice. They are fully equipped with the latest video and GPS technology, enabling us to offer the best service possible.
Our services typically include:
- Car park surveys and first line maintenance
- Vehicle immobilisation, using standard industry approved clamps
- Parking permit systems
- Parking enforcement officers
- Installation and maintenance of warning signs
- Rapid response capability
- Collection of release fees
- Appeals management
The Wilson Group can also offer a full range of car park management services and provide the latest parking equipment at competitive rates. We tailor our services to suit your requirements and can advise you on which of our services would be most suited to your needs.
To determine your needs, we would be pleased to attend and review your site, discuss your requirements with you and assist you to decide on the parking that needs to be enforced. We can assist you in identifying the days and times that parking problems occur so that our services can be focused effectively. We will also recommend the position and number of warning signs for your car park.
Following our review of your carpark, a written proposal will be submitted to you. Should you wish to proceed with our services we will enter into a service contract with you.
Once a contract has been entered into, our maintenance team will erect large public warning signs at your site, clearly stating the consequences of parking illegally without authority. Depending on our arrangement with you, a uniformed mobile parking enforcement officer can conduct random checks on a regular basis, or you can contact us directly on an 'as-required basis', and we will attend your site within thirty minutes. Once on site, our officers may apply an industry approved wheel clamp to the offending vehicle. When our control room receives a call from the vehicle owner to release the clamp, our mobile patrol teams will attend within thirty minutes to minimise inconvenience to the offender. The clamp is released once payment has been made. We offer easy payment options such as credit card, EFTPOS or cash.
All customers have the right to appeal in writing and Parking Enforcement Services will manage the appeals process, as well as inquiries about parking breach notices and clamping, on your behalf. Our staff are committed to providing a quick response to all appeals, with most appeals being responded to within seven days. Every appeal letter is assessed on an individual basis.
Parking Enforcement Services
P.O.Box 8290
Symonds Street
Auckland
Telephone
0800 727 536
Facsimile
+64 9 307 2538