Parking Enforcement Services (PES) is an experienced and established service based division of Wilson Parking New Zealand Limited. We have a proven track record in providing monitoring and enforcement services. We currently provide our enforcement service across more than 500 car parks throughout New Zealand. We work closely with our clients to ensure our service falls within their service expectations. Our service is based on a willingness to be flexible in adapting the mode of enforcement to best monitor and minimise parking abuse.

The primary aim of our service is to free up bays in busy car parks so that genuine customers and clients can more easily find a parking space. Based on our experience, towing and wheel-clamping tend to be more aggressive with little room for the parker to appeal. PES takes the direct confrontation out of enforcing car parks as it is essentially breach notice issuing. PES and Wilson Parking are not a statutory authority. The notices are not a fine, nor a penalty or infringement, but a breach of contract fee to cover the cost of enforcing the terms and conditions of parking.

When a driver enters the car park they do so after accepting the terms and conditions (e.g. customer, authorised parking only, time-limited parking, parent or mobility bays etc.) as stipulated on the signage. Failure to abide by these conditions means that the parker is in breach of contract and, as per the terms of parking, a breach notice can be issued. The breach notice details the location, date, time and nature of the breach including the fee, plus it clearly outlines the payment options and appeal process and relevant timelines. PES also provides a highly experienced Customer Service Call Centre Team with skills in the appeal process and managing enquiries. Our Customer Service team members are Kiwi Host certified.

PES provides free of charge the following key services;
1) Professional management of the enforcement of your car parks;
2) An additional level of security and customer service within the car park.
    Our officers are trained, uniformed and security licensed;
3) Regular high-visible patrols including a breach on request service;
4) Signage consultation of what is required to meet legal requirements and your parking terms;
5) Regular reporting and ongoing liaison between your car park’s specific requirements and our enforcement operation;
6) Appeals management. Our back-end Administration team handle all appeals and enquiries.

Wilson Parking New Zealand Limited is a member of the New Zealand Parking Association (NZPA) and a corporate member of the New Zealand Security Association (Inc.). Our individual PES officers are fully uniformed, trained and hold relevant NZQA Security Industry related certification and carry a Certificate of Approval, (COA). Parking Enforcement Services, as a division of Wilson Parking New Zealand Limited, is also a member of NZPA and an active participant in the Parking Action Group to improve existing codes of practice for Parking Enforcement. Both Wilson Parking and Parking Enforcement Services are signatories to the ‘Code of Practice for Parking Enforcement on Private Land ’. 

The Code of Practice should be able to be uploaded by clicking on the ‘Code of Practice for Parking Enforcement on Private Land’ as well as clicking on it on the FAQ page

Parking Enforcement Services

P.O.Box 8290
Symonds Street
Auckland

Telephone
0800 727 536

Facsimile
+64 9 307 2538

Disclaimer

Wilson endeavours to ensure that information on this website is free from error; however, it does not warrant the accuracy, adequacy or completeness of that information. Wilson also endeavours to ensure that information on the website, including rates and conditions of parking, is up to date. However, this information is subject to change without notice. In particular, rates and conditions for parking are displayed at the entrance to each car park. Unless expressly stated otherwise, the information on this website does not constitute an offer or inducement to enter into a legally binding contract, and does not form part of the terms and conditions for Wilson products and services.

Privacy Policy

This statement and the policy outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
How we collect your personal information Wilson Parking Australia 1992 Pty Ltd (Wilson) collects personal information about individuals as part of the course of our business. Wilson may collect personal information when you (or an organisation you are associated with):

• Opens an account
• Enters into an agreement with us to provide or receive a service
• Deals with us over the telephone, sends us a letter or an email
• Visits our website or when you visit us in person

The type of information we collect may include (but is not exclusive of) your name, mailing address, telephone numbers, cheque, bank and credit card payment details and Email address. There may be occasions when we source personal information about you from a third party (for example a credit reporting agency or marketing company). Wilson may also automatically collect non personal information through the standard operation of its information systems infrastructure. Wilson may also obtain personal information from the Department of Transport as a consequence of orders made by the Supreme Court. This information is limited to the name and address of the registered owner of a vehicle to which a Parking Breach Notice has been issued, but not paid. The registered owner may then supply Wilson with the name and address of the driver of such a vehicle.

How we use personal information It is our usual practice to collect personal information directly from you. We use your personal information for the purposes for which you give it to us and also for related management and administration purposes. The primary purpose of collecting any relevant personal information is to be able to provide you with our goods and services. Names and addresses of our customers may also be provided to a mailing house to mail account statements to each customer, and to debt collection agencies to collect outstanding debts. We may also use or disclose personal information for other purposes such as helping us to identify products and services that may interest you. If we have obtained personal information from the Department of Transport as mentioned above, we only use that information to contact you to determine whether to commence proceedings in relation to those particular Parking Breach Notice(s), and to commence proceedings if necessary. We are not permitted and do not use the information for any other purpose.

Keeping Information up to date If we do collect any relevant information we will take reasonable steps to ensure your personal information is accurate. If you learn that the current information we hold about you is inaccurate, you should contact us. You can request details about your personal information You should contact us if you wish to find out about the personal information we hold about you. We will need to verify your identity before giving you access. If your request is complex, we will ask you to put it in writing and will usually deal with such a request within 14 to 30 days. We may charge you a fee for processing the request. We do not take any steps to update information obtained from the Department of Transport as mentioned above. We may not be able to give you access. We may not be able to tell you what personal information we hold about you in certain circumstances including where the information relates to anticipated legal proceedings or where the information would reveal commercially sensitive information.

Storing your personal information Wilson will take reasonable steps to protect the personal information it holds from misuse, loss and from unauthorised access, modifications or disclosure, including steps to ensure that information obtained from the Department of Transport is not accessed or used other than for the purposes described above.

Contacting Us If you have any questions regarding Wilson's Privacy Policy please feel free to contact us at admin@pesnz.co.nz for further information. ​